Understanding the Commission Changes:

SHOPLINE Payments’ transaction fees will remain unchanged, no further commission fees will be imposed on it.

Third party gateways are classified as non-SHOPLINE Payments payment providers that provide integrated payment processing for your business through the SHOPLINE platform. Hence, merchants will be charged a commission fee of up to 2% on transactions processed through third-party payment gateways, depending on their plan type.

The commission fee will also be applied to transactions conducted via custom payment methods, including but not limited to manual PayNow, Bank Transfers, Cash on Delivery, manual Visa (POS), manual Master (POS) and manual Amex (POS) and similar methods.

Commission Updates Are Highlighted in Yellow

*The rates listed are exclusive of GST. Please note that all fees are subject to the prevailing GST

‍*Please note that this is not an exhaustive list of payment methods. SHOPLINE reserves the right to update, edit, add or remove payment methods from time to time. Also, due to selected mobile phone dimensions, the table may not be fully seen on mobile. If so, please view on desktop or switch to desktop mode on your mobile device.

**SHOPLINE Singapore no longer sells the standard plan to new users. However, existing plan users will still be able to renew this plan.

Do note that the orders for Cash on Delivery payment methods will be taken into consideration based on order status being confirmed at time of order being placed. As for other payment methods, they will be based on paid payment status. 

Any refund and cancellations made to the orders will not result in a reversal of commission fees. For cash payments made at Point-of-Sale, it will be excluded from further fees. 

Do take note that the fees are excluding GST.

Invoicing and Payment Schedule:

Invoices for these commission fees will be generated on the 14th of each month, starting from February 14, 2024. It's crucial to settle invoices within 7 days of issuance to avoid any disruptions or account closure. To prevent unexpected account closures, it is recommended to bind a credit card to the system for commission payments.

Binding a Credit Card

Below illustrates the steps required to ensure that a credit card is bound to the SHOPLINE 2.0 system. Full FAQ can be found here.
‍

In the Admin, go to [Settings] > [Plan]. Click Add a credit card and a window will pop up. Enter the Card Number, Cardholder's Name, Expiration Date, and Security Code. Check the box to accept the service agreement and then click Save.

When binding a credit card, a USD$1 test deposit will be made for card verification. It will be refunded to you in 7 working days afterwards.

Each store can bind a maximum of 15 credit cards. One of the cards can be selected as the default.

Alternative Payment Methods

If you would require to pay via alternative payment methods, you may process it via bank transfer too. However, please take note that this would require our Finance team’s verification which may take 1-2 working days. If the payment is not able to be verified by the end of the commission payment deadline, the account may face temporary closure until payment is verified. 

Bank Account Name: SHOPLINE COMMERCE PTE. LTD.
Account Number: 0102379004
Bank Name: CITIBANK N.A. SINGAPORE
Swift Code: CITISGSGXXXBank
Address: 3 Changi Business Park Crescent #07-00 Singapore 486026