Transform Customer Engagement with Chat Commerce

Tap into the power of tailored, real-time conversations to deliver unforgettable customer experiences and solidify lasting relationships
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TransformCustomer Engagement with Chat Commerce

Why choose SHOPLINE Message Center?

Effortlessly reach your customers on their favourite messaging platforms. Managing various channels can be daunting, but our Message Center streamlines communication with a centralised hub for all your messages, enabling you to recognise the same customer across multiple touchpoints.
Multiple Logistics Provider Options
Multi-channel Messaging
Multiple Logistics Provider Options
Multiple Logistics Provider Options
Unified Messaging

Convert conversations into sales

Streamline the customer checkout journey - generate orders, include products, and share checkout links with your customers, minimising cart abandonment and boosting conversion rates
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Capture livestream keyword comments and send order links to your customers for a seamless checkout
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Trigger order and payment status updates on the go, all within the same platform
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Recover abandoned carts and send out payment reminders to automatically segmented customer groups
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Send product catalogues and discount codes in chat to help simplify purchase decisions
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Receive voice messages on your messaging channels for clearer communication while fostering deeper connections

Designed for retail businesses

Fashion & Apparel
Jewellery & Accessories
Sports & Outdoors
General Retail

Advanced AI chat assistant

Implement a dynamic menu or auto-reply chatbot that consistently provides instant, customised support around the clock, ensuring your customers are never left without the assistance they deserve
Keyword Auto-reply
Keyword Auto-reply
Maximise response efficiency for common queries using well-crafted keyword replies.
Smart Reply Suggestion
Smart Reply Suggestions
Cater to a wide range of target audiences with adaptable smart reply suggestions.
Automatically assigning sessions
Automatically assigning sessions
Foster genuine connections by seamlessly assigning conversations to your team members for a more personalised touch.

Unified message center

Obtain a comprehensive understanding of customer behaviours across platforms with one dashboard for all your customer data.
  • Consolidate customer profiles for individual customers to get a unified view of their past transactions across online and offline touchpoints.
  • Manage customer interactions and order processing effortlessly within a centralised location for streamlined management.
  • Automate customer tagging and segmentation for optimised prioritisation and personalised support tailored to each customer.
SHOPLINE POS provides you with real-time analytics.

Social interaction made easy with multi-channel integration

Unify all your social channels, engage new audiences, and grow your social presence
Facebook Messenger
Integrate multiple Facebook pages seamlessly
Live chat
Implement live chat widgets within your online store for easy communication
Instagram
Effortlessly link all your Instagram for Business accounts
Online Store
Synchronise messages from your online store chat
Telegram
Connect with your Telegram Bots
Zalo
Connect your Line Business API
Whatsapp
Connect your WhatsApp Business API
Get started with SHOPLINE today
Collaborate with our expert onboarding team to swiftly integrate your product catalog and fine-tune your settings. Experience seamless and rapid store deployment, powered by cutting-edge technology
Quick and easy migration
Experience a smooth and hassle-free transition to SHOPLINE's e-commerce platform with our cutting-edge data and design migration solutions
Support you can rely on
Connect with our dedicated Merchant Success Team via live chat, phone, or email for personalised guidance to optimise your sales and elevate your e-commerce experience

Connect with your customers and increase acquisition through SHOPLINE Message Center!

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Frequently Asked Questions

1. What can I achieve with SHOPLINE Message Center?

With SHOPLINE's Message Centre, you can unlock the full potential of Customer Relationship Management (CRM) by unifying your customers' favourite chat apps into one convenient, user-friendly omnichannel platform at no cost. By connecting Facebook, Instagram, WhatsApp, and Telegram messages, you can create personalised online shopping experiences for your customers, facilitate comprehensive customer journeys from beginning to end, and nurture lasting customer relationships to boost customer lifetime value.

2. How do I get started?

· To get started, sign up for a SHOPLINE account on our website and schedule a demo with our team.
· If you need additional guidance or have any questions, be sure to check out our Help Center for useful resources and information.

3. What types of messages can be managed through the SHOPLINE message center?

You can manage all kinds of customer messages such as chat messages, emails, and SMS messages.

4. Can merchants automate responses through the SHOPLINE message center? 

Yes, merchants can set up automated responses through the SHOPLINE message center. This can help save time and ensure that customers receive timely responses.

5. Are there any additional fees associated with using the SHOPLINE message center?

No, there are no additional fees associated with using the SHOPLINE message center. It is included as part of the SHOPLINE e-commerce platform.

Take the leap into the future with omnichannel commerce

Try SHOPLINE with our free 14 day trial to explore all of our smart commerce capabilities

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